We are currently recruiting for a Facilities Co-Ordinator to join our Maintenance team on a full time, permanent contract which will be based in our Head Office in Dublin 15. The successful candidate will oversee the delivery of the daily operation of a contract for a key client from job dispatch to completion, serving as the first point of contact for client queries and taking responsibility for the general co-ordination of the service delivery maintenance operations.

PRINCIPAL ACCOUNTABILITIES

• Managing the job scheduling for the department to include scheduling staff and booking client appointments for both PPMs and reactive works
• Managing the daily ticket requests from dispatch for the SFM mobile team
• Responsible for helpdesk calls – filtering by priority and overall management of same
• Liaising with FM Engineers on various queries and providing the necessary follow up and support to resolve any outstanding issues
• Assist with the clients’ queries and co-ordinate contract documentation issuing of reports/ RAMS etc.
• Issuing monthly reports to clients
• Provide support to the engineers in their day-to-day duties with regards to scheduling their work schedules
• Provide quality customer service by dealing with queries from clients and ensuring they are transferred for actioning to the relevant personnel
• Manage client queries, ensuring satisfactory customer service is provided to all and queries are escalated quickly and efficiently, where necessary
• Manage filing and ensure that contract documentation is correctly stored on SharePoint
• Assist in prepping billing for the maintenance team
• Ability to address unforeseen reactive demands
• Assist the department with any excessive workloads as required
• Understand the range and depth of the services provided by Sensori FM with the eagerness to further develop your knowledge of the business and the services we provide
• Support the Facilities Managers in promoting a culture of excellent customer service and establishing exceptional working relationships with the client/s
• Act as a brand ambassador and lead the Company through its ongoing expansion
• Any other duties as deemed necessary for the efficiency of the business

SKILLS AND KNOWLEDGE REQUIRED

• An administrative qualification (FETAC Level 5 or 6) or extensive administrative experience within a busy office environment
• Minimum of 3 years’ administration experience in a fast-paced work environment
• Proficient in Microsoft Office with proven experience of using a variety of software
• Strong understanding of FM/Building (Mechanical & Electrical) services an advantage

Proven experience in a similar role

• Excellent communication skills, both written and verbal, with fluent English