We are currently recruiting for a FACILITIES CO-ORDINATOR to join our regional team in our Cork office. This full-time permanent role would be ideally suited to an individual with a strong administrative background as they will oversee the daily operations from job dispatch to job completion, providing support and assistance to all stakeholders while taking responsibility for overseeing dispatch, the helpdesk and the general co-ordination of daily GeoPal matters
PRINCIPAL ACCOUNTABILITIES
- Managing the scheduling for the region to include scheduling staff and booking client appointments for PPM, general works and renewals of monitoring contracts
- Responsible for helpdesk calls – filtering by priority and overall management of same
- Manage the on-call roster
- Liaising with FM Engineers on various queries and providing the necessary follow up and support to resolve any outstanding issues
- Assist with the clients account management and co-ordinate the selected framework billing
- Assist the Finance Department in dealing with any client queries about their invoices
- Following up with clients to obtain PO’s while managing the day-to-day bookkeeping
- Liaise with suppliers and act as the point of contact with the Procurement Department
- Generate reports to include the monthly review and update of the department guidelines
- Provide support to the engineers in their day-to-day duties
- Provide quality customer service by dealing with queries from clients and ensuring they are transferred for actioning to the relevant personnel
- Liaise directly with your Line Manager in relation to quotations, ensuring same are approved and signed off prior to issue
- Manage client queries, ensuring satisfactory customer service is provided to all and queries are escalated quickly and efficiently, where necessary
- Manage filing and ensure that documentation is correctly stored
- Assist the regional team with any excessive workloads as required
- Liaise with other departments companywide in an effort to support the regions development
- Understand the range and depth of the services provided by Sensori FM with the eagerness to further develop your knowledge of the business and the services we provide
- Any other duties as deemed necessary for the efficiency of the business.
SKILLS AND KNOWLEDGE REQUIRED
- An administrative qualification (FETAC Level 5 or 6) or extensive administrative experience within a busy office environment
- Minimum of 3 years’ administration experience in a fast-paced work environment
Proficient in Microsoft Office with proven experience of using a variety of software - Strong understanding of financial and budgetary control
- Excellent analytical ability with exceptional numeracy and data entry skills
- Strong understanding of FM/Building (Mechanical & Electrical) services an advantage
- Proven experience in a similar role
